Turnover Explained: Why a Withdrawal Can Be Refused

Turnover is the total of all the bets you place, win or lose. A deposit or a bonus can come with a turnover amount, and a withdrawal is refused until that amount has been played. The refusal message and a card on the Withdraw page both show how much you have played and how much is left.

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What turnover means

Turnover is a counting word. It counts how much you have bet in total. Each time you spin a pokie, the size of that bet is added to the count. It does not matter if the spin won or lost. The bet was placed, so it counts.

Turnover is not the same as your losses. It is also not the same as your deposit. A player can deposit a small amount and still build a large turnover, because wins go back into the balance and are bet again. The examples below show how.

Example: counting spins

This is an example with made-up figures. Say you play a pokie at K1 a spin and you spin 40 times. Your turnover is K40, because 40 bets of K1 were placed. Some of those spins won and some lost. Your balance might be higher or lower than when you began. The turnover is K40 either way.

Example: a small balance, a bigger turnover

Another made-up example. Say you start with K20 and bet K0.50 a spin. Along the way you hit a few small wins, and those wins keep you playing. After 100 spins you have placed 100 bets of K0.50. Your turnover is K50, even though you only brought K20. Money that is won and bet again counts each time it is bet.

What turnover is not

It is not a fee. Nobody takes the turnover amount from you. It is not an amount you must lose. And it is not a promise about how the play will go. Every spin is random, so while you play through turnover your balance can go up, go down, or run out. That is why it is worth knowing the amount before you accept it.

Why a withdrawal can be refused

At 918Laki, every deposit and every bonus can carry a turnover amount. That amount must be played before a withdrawal goes through. If you ask to withdraw while some of it is still open, the request is refused. Your balance stays where it is. Nothing is taken away.

This is the most common reason a withdrawal is turned down, and it surprises many new players. They see Kina in the balance, tap Withdraw, and get a refusal. The money is real and it is theirs to play with. It just cannot leave yet.

The rule is there because a bonus is extra credit given for playing. Without a playing requirement, a person could take the bonus and withdraw it at once. So a bonus always comes with turnover. A plain deposit can carry a turnover amount too. The Withdraw page tells you if anything is open on your account.

Turnover is only one of the things the Withdraw page checks. The bank account must be in your own name, and the amount must be at least K50. Those rules are covered in the withdrawal guide.

What the refusal message shows

You do not have to guess or do sums in your head. When a withdrawal is refused for turnover, the message gives you the numbers.

The three numbers in the message

The third number is the one to remember. It is the amount of bets you still need to place before the withdrawal can go through. It is a figure for bets, not for your balance.

  1. How much you have played so far.
  2. The full amount you need to play. The message shows the first number as a part of this one.
  3. How much is left to play.

The card on the Withdraw page

The Withdraw page shows the same thing as a card. The card has a progress bar that fills up as you play. While any turnover is left, the withdraw button stays grey and cannot be tapped. When the bar is full, the button becomes active and you can ask for your money.

So you can check your progress at any time without asking for a withdrawal. Open the Withdraw page, look at the card, and go back to your game.

Why the bar can be a little behind

Play counts a short time after each bet. It is not added the very second you spin. If you have just finished a session and the bar has not moved as far as you expected, give it a little while and look again. If it still looks wrong after that, ask Live chat and tell them which game you played.

How a bonus adds turnover

A bonus is the usual source of turnover. The clearest case is the Welcome Pack for new players. It gives a bonus on each of your first three deposits, plus up to 30 free spins. The lowest deposit that earns a pack bonus is K10.

The bonus part

The first deposit earns 50% extra, up to K50. The second earns 30%, up to K30, if you make it within 3 days of joining. The third earns 20%, up to K20, within 7 days of joining.

Each bonus must be played 8 times. That means the turnover is 8 times the bonus amount.

Here is an example with made-up figures, using the rules as they stand today. Say your first deposit is K60. The bonus at 50% is K30. The turnover is 8 times K30, which is K240. So you would need to place K240 of bets on pokies before a withdrawal. At K0.50 a spin, that is 480 spins.

A second example. Say your first deposit is large enough to earn the full K50 bonus. The turnover is then 8 times K50, which comes to K400 of bets today.

The free spins part

Each of the three deposits also comes with 10 free spins when that deposit is K20 or more. The spins are on State of Origin and each one is worth K0.30.

The spins themselves cost you nothing. What you win from them carries turnover: the winnings must be played 5 times.

An example with a made-up figure. Say your 10 free spins win K4 in total. The turnover on that is 5 times K4, which is K20 of bets. If the spins win nothing, they add no turnover.

Where the full terms are

The Welcome Pack guide walks through all three deposits. The terms shown on the Promotions page are the final word. If this page and the Promotions page ever differ, go by the Promotions page. There is one pack per person.

What counts and what does not

This section sticks to what 918Laki states. Where a rule is not stated here, check the terms of your offer on the Promotions page or ask Live chat before you play. Do not assume.

What counts

Bets count, win or lose. A losing spin counts in full. A winning spin counts in full too. What is added is the size of the bet, not the size of the win.

For the Welcome Pack, the turnover is on pokies only. Pokies are the reel games under the Pokies tab and in the other pokie areas of the site. The game-maker chips under a tab help you find one.

What does not count

Money that sits in your balance is not a bet, so it does not count. Making a deposit is not a bet. Opening a game and closing it without playing is not a bet.

For the Welcome Pack, play on games that are not pokies does not count towards the pack's turnover. If you take the pack and then spend your session on live tables, sports or fishing games, the bar for the pack will not fill.

Your losses are not the measure. A player who loses K10 and a player who wins K10 over the same 50 spins have the same turnover. That K10 is a made-up figure for the example.

How to finish turnover sensibly

There is no trick that makes turnover vanish and no system that beats a random game. What you can do is play through it in a calm, planned way.

Know the number first

Open the Withdraw page and read the card before you start a session. If the amount left is small, a short session may finish it. If it is large, plan for more than one sitting.

Keep bets small against your balance

Small bets give you more spins for the same Kina, so your balance swings less and has a better chance of lasting through the turnover. One big bet adds turnover fast, but it can also empty the balance in a few spins. As a made-up example, K240 of turnover is 480 spins at K0.50 or 48 spins at K5. The first is a much gentler ride for a small balance.

Play the right kind of game

For the Welcome Pack that means pokies. Choose a pokie whose lowest bet suits your balance. The pokies tips for beginners explain lines, bet sizes and how to make a small balance last.

Do not deposit more just to finish it

If your balance runs out before the turnover is done, the bonus has run its course. Stop there. Adding money you had not planned to spend, only to chase a bonus, is how a small loss becomes a big one. Only play with money you can spare after food, rent, school fees and family.

Check, then withdraw

When the bar is full and the button is no longer grey, close your game so the money returns to your main balance. Then ask for your withdrawal. If you are ahead at that point, cashing out is a sound choice.

How to avoid bonus turnover

You can always deposit with no bonus. The deposit page asks you to choose a bonus or no bonus every time. Choosing no bonus means no bonus turnover is added.

This is a fair choice for many players. A bonus gives you more to play with, and it suits someone who plans to play pokies for a while anyway. No bonus suits someone who wants to deposit, play a little, and be free to cash out a win without a long playing requirement.

Think about it before each deposit, not after. Once a bonus is in your balance and you have started to play with it, its turnover is on your account. A plain deposit can still carry a turnover amount of its own, so look at the card on the Withdraw page after you deposit to see where you stand.

The deposit steps, including where the bonus choice appears, are in the BSP deposit guide and the Kina Bank deposit guide.

If you think the count is wrong

  1. Wait a little and look at the card again. Play counts a short time after each bet.
  2. Think about which games you played. For the Welcome Pack, only pokies count.
  3. Read the terms of your offer on the Promotions page.
  4. If it still does not add up, open Live chat. Tell them what you played and what the card shows.

Support can see your betting record and explain the figure. You can look at your own bets under betting history in the menu. The help guide has more quick answers, and the Help centre is on the site as well.

One warning. Nobody can clear turnover for a payment. 918Laki staff never ask you to pay a fee to release a withdrawal, and they never ask for your password or SMS codes. Anyone who offers to remove your turnover for money is not from 918Laki.

Common turnover questions

Is turnover the amount I have to lose?

No. Turnover is the total of your bets, win or lose. You may finish it with more or less in your balance than you started with.

How do I see how much turnover I have left?

Open the Withdraw page. A card with a progress bar shows your progress, and the button stays grey until it is finished. A refused withdrawal also shows how much is left to play.

How many times must I play the Welcome Pack bonus?

The bonus must be played 8 times and free-spin winnings 5 times, on pokies only. The Promotions page has the full terms.

Can I deposit without any bonus?

Yes. You can choose no bonus on every deposit, and then no bonus turnover is added.

I played but the bar did not move. Why?

Play counts a short time after each bet, so wait and check again. For the Welcome Pack, also check that you played pokies, because other games do not count for it.

Can I pay someone to remove my turnover?

No. Turnover is only finished by playing. 918Laki staff never ask for a fee to release a withdrawal.

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