918Laki Help: Common Questions Answered

This page gives short answers to the problems 918Laki players ask about most: deposits, withdrawals, bonuses, logging in and games. Each answer links to the full guide. If you are still stuck, Live chat on the site is the place to ask.

Last updated:

Deposits

I paid, but the money has not reached my balance. What should I do?

First, do not pay again. Look in your transaction history to see if the deposit is listed. Check that you went back to the deposit page after the transfer and gave the reference number and the receipt. Then pass your receipt to Live chat. Once staff confirm the payment, the balance is updated.

What usually goes wrong with a deposit?

Four things: the amount paid was not the exact amount on the page, toea included; the transfer note was changed or left out; the money went to an account saved from an older deposit; or it was sent from a bank account that is not in your name. The steps that avoid all four are in our BSP steps and our Kina Bank steps.

What is the reference number and where do I find it?

It is the number your bank gives the transfer. It is in the bank SMS or on the receipt. Pasting the full SMS in the box works too. Add a photo or screenshot of the receipt as well: JPG, PNG, WEBP or PDF. A large photo is made smaller by the page before it is sent.

I asked for a deposit but did not pay. Is that a problem?

No. A deposit request that is never paid simply expires. When you are ready, start a new one and pay the account shown for that new request.

How little can I deposit, and with which banks?

The lowest deposit is K10. The banks are BSP and Kina Bank. For each bank, the range you may send is shown on the deposit page.

Withdrawals

How do I withdraw?

The lowest withdrawal is K50. Full steps: How to withdraw from 918Laki.

  1. Close any open game so your money is back in the main balance.
  2. Tap Withdraw.
  3. The first time, add your own BSP or Kina Bank account.
  4. Pick that account, enter an amount or tap Max, then confirm.
  5. Watch the status under transaction history.

My withdrawal was refused, or the button is grey. Why?

Most often it is turnover. Turnover means every bet you place added up, win or lose, and a deposit or bonus can carry an amount that must be played first. The message shows how much you have played, of how much, and what is left. The Withdraw page has a card with a progress bar. See Turnover explained.

Why is my bank account greyed out?

Each bank can have its own lowest amount. An account that cannot take the amount you typed is greyed out with a note. Type an amount the account can take.

The page will not accept my account number. Why?

Check the format. A BSP account is the 3-digit branch number followed by the 10-digit account number, 13 digits in all. A Kina Bank account number is 8 digits. The account must be in your own name and cannot already be used by another player.

My balance is more than the amount I can withdraw. Why?

Some money may still be inside a game or an app lobby. The withdraw page shows what is available to withdraw and can bring money back from a game.

Someone says I must pay a fee to get my withdrawal. Is that right?

No. 918Laki staff never ask you to pay a fee to release a withdrawal. Do not pay, and report it in Live chat.

Bonus and free spins

What is the Welcome Pack?

A bonus on each of your first three deposits, starting with 50% extra on the first, plus up to 30 free spins. A deposit must be K10 or more to earn a bonus. It is for pokies only, one pack per person. Details: 918Laki Welcome Pack.

I deposited but got no bonus. Why?

You choose a bonus, or no bonus, on the deposit page before you pay. Check which one you picked. Also check the deposit was large enough, and that the second and third deposits were made in time: within 3 and 7 days of joining. If it still looks wrong, ask Live chat.

Where are my free spins?

Welcome Pack free spins come with a deposit of K20 or more: 10 spins each time, played on State of Origin. Open that game from the Aus Club tab. The State of Origin guide shows how the game plays.

Bonus winnings are in my balance. Why can they not be withdrawn yet?

A pack bonus must be played 8 times and free-spin winnings 5 times, on pokies, before a withdrawal. The Promotions page has the terms and is the final word.

Is taking a bonus a must?

No. You can always deposit with no bonus.

Logging in

I forgot my password. How do I get back in?

Tap Log in, then Forgot password? on the login box. Follow the steps. It uses your phone number and a code sent by SMS. If the code does not come, ask Live chat.

My number and password are right but it will not log in. What now?

Check you are on www.918laki.com. Type the phone number you joined with, with no spaces. Type the password slowly and watch for capital letters. If it still fails, the login guide lists more fixes.

I was logged out without doing anything. Why?

Signing in on another device ends the session on the earlier one. If you did not log in anywhere else, change your password and tell Live chat.

Someone asked for my password or SMS code. Should I give it?

Never. Nobody from 918Laki needs your password or a code.

Games and balance

A game or an app lobby will not open. What can I try?

Check your mobile data or Wi-Fi. Close the game, reload the site and try again. Close other browser tabs if your phone is slow. If one game still fails while others work, tell Live chat the name of the game or lobby and what the screen shows.

My balance looks wrong after playing. Where is my money?

Your Kina moves into a game or lobby when you open it and comes back when you leave. If you left in a hurry or lost signal, some may still be inside. Close the game fully, wait a moment and reload. The withdraw page can bring money back from a game. Your betting history, in the menu, shows what was played.

The game froze in the middle of a spin. Did I lose the bet?

Open the game again and check your betting history to see how the round ended. If something does not match, give Live chat the game name and the time.

Where is 918Kaya or Mega888?

Both are under the 918 apps tab on the home page. See 918Kaya in PNG and Mega888 in PNG.

How to contact us

What is the quickest way to get help?

Live chat on the site. Have your phone number, the amount, and your receipt or a screenshot ready.

Where else can I look?

The Help centre has more answers, and the Contact page lists the ways to reach us.

Can I ask for help on Telegram or Facebook?

Our Telegram channel and Facebook page are for news only. Never send your password, SMS codes, bank details or receipts there, and do not give them to anyone who messages you from those places. For anything about your account, use Live chat.

A few more quick answers

Is there anything to download?

No. 918Laki runs in your phone's browser.

Can I have two accounts?

No. It is one account per person, and you must be 18 or older.

Can I change the name on my account?

Ask Live chat. It has to be the same name your bank account is under, or a withdrawal cannot be paid.

I think I am playing too much. What should I do?

Get Live chat to pause your account, and open up to a person you trust. Responsible gaming at 918Laki has more.

Related guides